Return policy
Please note: Items that have been purchased as part of a clearance sale and/or that have been marked as Sale may not be returned or exchanged.
KAMCOEAST reserves the right to reject any returned product that does not comply with the above stated return policy. Rejected items will be sent back to the original shipping address at the customer’s expense. In order to avoid this, please reach out to our friendly Customer team to address any issues or concerns you have regarding the item(s) you wish to return.
COVID-19
We understand you may not be able to arrange a return within the allotted time frame as a result of your local public health regulations. In such cases, maxbone will be flexible in accepting late returns. Please reach out to our Customer Experience team as soon as possible so we may be aware and assist in processing your late return.
RETURNS - HOW TO
1. If your item is damaged/missing, email us within 24 hours of receipt. If your item is incorrect or unsuitable, contact us within 14 days.
2. Carefully re-package the goods so they arrive in the same condition they were in when we sent them to you.
3. Affix your returns label and write your return address in the space provided to prevent the parcel being refused.
4. Ensure you cover up any previous delivery address labels or barcodes on the packaging to ensure it reaches us.
5. Return the parcel to us using a signed-for service so you can obtain proof of delivery.
Please include a note within your package containing your Order Number and stating your desired Return to avoid any processing delays.
Alternatively, you can contact our Customer team to assist you with the return process.
Please note that if your order was subject to a condition sale, promotion or free delivery offer and you choose to return part of it, we reserve the right to charge you for the discount you received on said sale, promotion or free delivery offer.
Once it has been delivered, please allow 10-14 business days so our team may process your return package. Once the returned items have been inspected and approved, maxbone will issue a refund to the original payment method and a confirmation e-mail will be sent to you. Refunds are typically reflected within 5-10 business days of being issued. However, your financial institution may require additional time to process your refund.
Please remember you must return goods at your expense, and are liable for any loss or damage to the item you are returning whilst in transit, meaning you should take enough postal insurance to cover their value.
EXCHANGES - HOW To
To initiate an exchange, please contact our Customer team to assist you with the exchange process.
Please include a note within your package containing your Order Number and stating your desired Exchange to avoid any processing delays.
Once it has been delivered, please allow 10-14 business days so our team may process your exchange package. Once the returned items have been inspected and approved, maxbone will fulfill the requested exchange and a confirmation e-mail will be sent to you. If your requested exchange is not available, our Customer team will communicate this via e-mail.
We offer complimentary exchanges within the UK. Please note that we are only able to offer one exchange per order. If you are experiencing sizing issues consistently, please contact our Customer team for assistance with a sizing recommendation.
INTERNATIONAL RETURNS
Please note: Any international order are non-returnable.